Refund policy

At Zello Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

Returns are accepted within 7 days of receiving your order.
Items must be unused, unopened, and in their original packaging.
Products that are damaged due to misuse or normal wear and tear are not eligible for return.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos as proof.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
Certain products, including opened supplements, health products, and personal care items, may not be eligible for return for hygiene and safety reasons.